Customer Information
Dispatch Info:
We use various courier companies to ensure that your goods get to you quickly and safely
UPS – Orders over £50 are sent on a next day with signature to ensure safe delivery.
Royal Mail/My Hermes – Orders under £50 are sent 1st class recorded and will need signature
Packaging:
All items are sent in discreet packaging.
Payments:
Payments are done via PayPal, no account is needed and it is secure.
We do not accept bank transfer, Cash or cheque.
Order Requirements:
Should you need to cancel or amend your order please let us know by calling 0207 684 5453 or emailing us at sales@fetishretail.com
Create an account:
You do not need to create an account however we recommend that you do as it makes it easier to place repeat orders and take advantage of any offers. We have a strict privacy policy under the data protection act 1998 (need to put in the link http://www.legislation.gov.uk/ukpga/1998/29/contents) and all information will be stored securely and cannot be seen by anyone other than us.
If you would like us to remove you at anytime off our database please let us know by calling 0207684 5453 or by emailing us at Sales@fetishretail.com with your request.
Returns:
Should you be unhappy with your purchase for whatever reason, please email us as soon as possible. Returns can only be done within 14 days of order being dispatched. If item needs to be returned it will be done at your cost via recorded delivery, unless it is faulty.
Sizing:
Sizing charts are under product description we advise that you thoroughly measure yourself so no mistakes are made. Should you not see size information that you require please do not hesitate to query it with us by calling 0207 684 5453 or by emailing us at sales@fetishretail.com